Your Privacy Is Our Priority
This policy gives a full account of how your personal information is collected, processed, and stored on the betbdt platform.
Introduction and Scope
betbdt is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all users of the betbdt website and mobile application. By visiting the website or registering an account, you are considered to have accepted the terms of this Policy.
The purpose of this Policy is to clearly inform you which of your details are collected, why they are collected, how they are used, and what steps betbdt takes to protect your information. This Policy should be read together with our Terms and Conditions, as both documents together govern the overall framework of your account use.
betbdt reserves the right to revise this Policy due to technical changes or legal requirements. Any changes will be published on the website with an updated date. If you continue using the platform after a policy change, you will be considered to have accepted the new policy.
Information Collection
betbdt may collect information about you from various sources. The types of information collected are detailed below:
2.1 Information You Provide Directly
Information you provide during account registration, verification, or support contact may include:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account)
2.2 Automatically Collected Information
When you use the betbdt website or app, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type and operating system version
- Login time, session information, and activity history on the platform
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, betbdt may verify your identity-related information with trusted third-party service providers. These third-party organisations operate under their own privacy policies.
Use of Information
betbdt uses your information only for specific and lawful purposes. The main reasons for using the collected information are:
3.1 Account Management and Service Delivery
Your information is used to create, manage, and secure your account. Payment information is required to process deposits, withdrawals, and transactions. Your information linked to your payment method is used to complete a minimum deposit of ৳200 and a minimum withdrawal of ৳800 on betbdt.
3.2 Identity Verification and Legal Compliance
betbdt verifies the age and identity of all users to comply with applicable laws and regulations in Bangladesh. Persons under 21 years of age may not participate in any casino or betting activity on the betbdt platform. KYC (Know Your Customer) procedures are followed to prevent money laundering and ensure financial security.
3.3 Customer Service and Communication
Your information is used to respond to you via email or live chat. betbdt's 24/7 support team provides assistance in both Bengali and English.
3.4 Platform Improvement and Security
Behavioural data is analysed to improve user experience, identify technical issues, and prevent fraudulent activity. Transaction monitoring is also part of ensuring platform security.
Information Disclosure and Sharing
betbdt does not sell your personal information to third parties. However, information may be shared in certain circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected third-party providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and management of technical infrastructure. These providers are obligated to use the information only in accordance with betbdt's instructions and under confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, government directives, or applicable legal requirements. Information may also be shared with relevant authorities in the investigation of fraud, money laundering, or other illegal activity.
4.3 Business Transfers
In the event of a change of ownership, merger, or acquisition of betbdt, your information may be transferred to the new entity. Users will be notified in advance where reasonably possible.
Outside the circumstances described above, your personal information is not transferred to any third party for commercial purposes without your consent.
Cookies and Tracking Technologies
betbdt uses cookies to keep the website running smoothly and to improve user experience. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary to keep login sessions active, manage security tokens, and ensure the basic functionality of the platform. Disabling them will prevent the site from working properly.
5.2 Analytics Cookies
We analyse which pages users visit most, how long they stay, and where they come from in order to improve the platform. No personally identifiable information is collected through these cookies.
5.3 Cookie Controls
You can set your preference to accept or reject cookies from your browser settings. However, disabling cookies entirely may limit some features of betbdt.
Data Security Measures
betbdt has put in place industry-standard technical and organisational measures to ensure the security of your personal and financial information.
6.1 Encryption and SSL Protection
All data exchanged between you and our servers on the betbdt platform is encrypted using SSL (Secure Sockets Layer) technology. Payment information is protected using the highest level of encryption.
6.2 Access Controls
Your information can only be accessed by authorised staff who need it for their work. All staff are bound by strict confidentiality agreements.
6.3 Data Breach Response
If a security breach is detected, betbdt will act promptly and notify affected users as soon as possible. However, transmission of information over the internet is not completely secure — you are responsible for keeping your account password confidential.
Your Rights
betbdt respects your rights regarding your information. Your key rights are set out below:
7.1 Right to Access
You may request from betbdt at any time what information is held about you and how it is being used. This request can be made by email.
7.2 Right to Correction
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected or updated. This can be done through account settings or by contacting support.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal obligations (such as records of financial transactions) may not be possible to delete.
7.4 Right to Raise a Complaint
If you have any concerns about your privacy rights, you may contact betbdt's support team. betbdt follows a responsible gaming policy and any legitimate complaint you raise will be taken seriously.
Data Retention
betbdt retains your information only for as long as necessary. The retention policy is as follows:
- Information for active accounts is retained for the duration the account remains open.
- Financial transaction records are retained for a specified period after account closure in accordance with legal requirements.
- Customer service communication records are generally kept for a set period from the date of contact.
- Statistical data used for analytics purposes may be retained long-term after personal identifiers have been removed.
Once the specified retention period has passed, information is securely and permanently deleted or anonymised.
Protection of Minors
All services on betbdt are strictly for persons aged 21 or above (21+). Registration, placing bets, or participating in any online casino activity by anyone under 21 is strictly prohibited.
An age verification process is followed at the time of registration. If there is reason to suspect that the person who registered an account is a minor, betbdt reserves the right to suspend that account immediately and conduct an investigation. No information relating to minors is knowingly collected.
If you believe a minor in your household has accessed betbdt, please notify our support team immediately.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact betbdt's privacy team. For more general questions, visit our FAQ section, where you will find detailed answers to common questions.
Contact Methods
- Live Chat: Available 24/7 through the website, with support in Bengali and English.
- Email: [email protected] — privacy-related requests and complaints can be sent by email.
betbdt will endeavour to respond to your contact as quickly as possible. For complex matters, a specific response will be provided after a full review of the issue.